- Hona pricing covers three separately sold products: the client portal, Voice AI, and Lia, an AI case agent launched in September 2026.
- Hona Voice AI starts at $200 a month for 100 minutes plus a one-time $500 setup fee, on a month-to-month plan.
- Hona's minute tiers run from 100 to 3,500 minutes a month, and prices above the 100-minute plan come through a sales conversation.
- Lia pricing and contract terms are separate from the core platform and are set by a Hona rep.
- Lia texts clients and emails provider offices, and Hona's help center says it doesn't place phone calls.
- A G2 reviewer reported that Hona renews core contracts annually without a chance to opt out, so check renewal terms before signing.
- HelloCounsel starts at $500 a month on a fixed price with no setup fee, and its AI voice agents handle inbound calls and outbound phone follow-up.
Hona pricing starts at $200 a month for Voice AI, its AI receptionist, which includes 100 minutes and a one-time $500 setup fee, according to Hona's Voice AI pricing page, checked September 16, 2026. The other two products are quoted by Hona's sales team:
- Voice AI: $200 a month for 100 minutes, plus $500 setup, month to month
- Lia (AI case agent): Priced separately from the core platform, with its own contract terms
- Core platform (client portal and texting): Quoted through a demo
A minute-based plan grows with every busy week, and each product added brings its own contract. A fixed monthly price keeps the phone budget flat no matter how many calls a campaign brings in.
Hona Pricing at a Glance
| Product | What it covers | Price | Setup | Terms |
|---|---|---|---|---|
| Core platform | Branded client portal, case tracker, two-way texting, drip campaigns, forms, and review requests | Quoted through a demo | Quoted | Set in the contract |
| Voice AI | Inbound answering, overflow and after-hours coverage, existing-client identification, routing, and data entry | $200 a month for 100 minutes; tiers up to 3,500 minutes | $500 one-time | Month to month; cancel by emailing support |
| Voice AI trial | Voice AI with unlimited calls | $99 a month | $249 | 30 days or 3 months; confirm with Hona |
| Lia | Client check-ins by text and provider follow-up by email | Quoted by a Hona rep | Quoted | Separate from the core platform |
Sources: Hona's Voice AI pricing page and Lia product page, checked September 16, 2026.
What Hona's AI Receptionist Costs
Hona's AI receptionist, sold as Voice AI, costs $200 a month for 100 minutes plus a one-time $500 setup fee, according to the Hona pricing page. The plan is month to month, tiers run up to 3,500 minutes, and only the entry price is published.
At three minutes a call, 100 minutes covers about 33 calls, so most PI firms will need a quoted tier. Our full breakdown of Hona Voice AI pricing covers the tier math, the two versions of the trial, and setup and configuration costs.
Did You Know
US consumers received 52.5 billion robocalls in 2025, and unwanted telemarketing and scam calls run close to 30 billion a year, according to the YouMail Robocall Index. On a minute-based plan, every junk call the agent answers draws from the same allowance.
Minute-based billing ties your phone cost to call length, which is the one number your team can't control. HelloCounsel prices the other way. Its AI voice agents run on a fixed monthly price that starts at $500, holds within 20% of your scoped volume, and carries no setup fee. They have handled more than 25,000 calls and 500 hours of call time with 93% SOP precision on every call, and firms using them have seen a 48% improvement in call reception rates.
Book a call with HelloCounsel's founders to see what a fixed monthly price looks like at your call volume.
Hona Lia Pricing
Hona Lia pricing is separate from the core platform, and a Hona rep explains how it's structured, according to Hona's Lia page. Contract terms are separate too. The same FAQ addresses whether firms can pass the cost through to clients, and points that question to the rep.
Lia launched in September 2026 after a beta with 20 firms, as the ABA Journal reported. According to Hona's help center, Lia works two ways:
- Care Coordination: Appointment reminders, post-treatment follow-up, and check-ins with clients, all by text
- Provider Liaison: Emails to provider offices for attendance, bills, and records, with follow-up until the office answers. Hona lists this skill as early access
Hona's help center also says Lia doesn't place phone calls, and that inbound calls go to its separate AI receptionist. Records offices that only answer by phone, adjusters returning calls, and provider hold queues stay with your team.
Lia can also overlap with existing Hona automations. Hona's FAQ recommends mapping treatment-phase automations before go-live so clients don't get outreach from two sources.
Hona Core Platform Pricing
Hona's core platform includes the branded client portal, case tracking, two-way texting, drip campaigns, and review requests. Hona pricing for the core platform is quoted through a demo. Capterra lists more than 20 native integrations, including Filevine, Clio, MyCase, CasePeer, SmartAdvocate, and Litify. Hona says more than 500 personal injury firms use it.
Firms that like the portal can keep it and budget its Hona cost as a client-experience line. The phone work behind the portal, from provider calls to adjuster callbacks, is a separate budget line. Our guide to client communication at PI firms covers where portals help and where calls still land.
What Hona Users Say About Cost and Value
Hona has seven reviews on G2, with a 4.1 rating. Users praise support and fewer status calls, and the complaints center on contracts and automation more than on Hona pricing itself.
- Contract lock-in: A May 2025 reviewer wrote that Hona "auto renews contracts on an annual basis without opportunity to opt out."
- Automations that create calls: The same reviewer said texts triggered by case management status changes meant clients got irrelevant messages, and that "the texts result in more calls rather than fewer."
- Notification noise: A 2026 reviewer said users get notified "for every text you get regardless of who it was for."
- Fewer status calls: A Director of Operations said Hona's messaging and milestone tracking "reduce status inquiry calls."
Portal tools cut some status calls, and the reviews show automated texts can also create new ones. Either way, the calls that do come in still need someone to finish them.
Hidden Costs to Check Before You Sign
Total Hona cost is the sum of several lines, and each one is worth confirming in writing.
| Cost line | What to confirm with Hona |
|---|---|
| Voice AI setup fee | $500 one-time, or $249 on the trial |
| Minute tiers above 100 | Price for the tier your call volume needs |
| Overage | Rate per minute once a tier runs out |
| Lia | Price, billing options, and contract terms |
| Core platform renewal | Whether the contract renews annually and how to opt out |
| Trial terms | 30 days or 3 months, and what the plan costs after |
| Automation overlap | Setup time to map existing drips before Lia goes live |
| Phone work outside Hona | Staff hours for records calls, hold queues, and adjuster callbacks |
Worth Knowing
Paralegals and legal assistants earn a median of $30.24 an hour, according to BLS wage data for May 2025. Every hour a case manager spends on hold with a records office costs at least that much before benefits.
The last line is the one most budgets miss. Provider phone menus, hold queues, and adjuster callbacks don't disappear with a portal or a text agent. Our guide to medical provider calls shows how much of the day they take.
Hona vs HelloCounsel: Pricing and Coverage
If the phone work behind the portal is what keeps your case managers busy, compare Hona with a service built to finish those calls. HelloCounsel does that work for plaintiff firms from a fixed $500 a month, while Hona pricing starts at $200 for 100 minutes plus setup.
| Capability | Hona | HelloCounsel |
|---|---|---|
| Fixed monthly price | No. Voice AI bills by minute tier | Yes. HelloCounsel charges one monthly price scoped to your licences and volume |
| Per-minute billing | Yes. $200 covers 100 minutes | No. Your price holds within 20% of scoped volume |
| Setup fee | Yes. $500 for Voice AI, $249 on the trial | No. One hour-long onboarding call, with agents live in about a week |
| Published starting price | Yes. $200 a month for Voice AI; the portal and Lia are quoted | Yes. $500 a month, fixed |
| 24/7 inbound answering | Yes. Voice AI answers overflow and after-hours calls | Yes. Agents answer every call, day and night |
| Caller identification | Yes. Voice AI identifies existing clients | Yes. Agents know the caller and the matter before the conversation starts |
| Custom call flows | Yes. Customizable routing and persona-based qualification | Yes. Agents run your SOPs for leads, clients, providers, adjusters, and after-hours calls |
| Outbound phone calls | No. Lia texts and emails; Hona says it doesn't place calls | Yes. Agents place records, treatment, and claims calls and follow up until the task is complete |
| Medical records retrieval | Yes, by email. Provider Liaison is in early access | Yes, by phone. Agents work provider phone menus, wait on hold, confirm the request, send the follow-up email, and log the result |
| Treatment check-ins | Yes. Lia checks in by text | Yes. Agents run scheduled post-visit calls and monthly client updates |
| Insurance claim opening | No. Not part of Hona's documented products | Yes. Agents open insurance claims through outbound calls |
| Client portal | Yes. Branded portal and case tracker | No. HelloCounsel works through calls and your case management system |
| Languages | Yes. Voice AI detects 31 languages | Yes. English and Spanish on one line, including mid-call switches |
| Notes written to the case file | Yes. Voice AI syncs call information to your CRM or CMS | Yes. Write-back to the active matter is part of the core workflow, native to SmartAdvocate, Filevine, Litify, Lead Docket, and Clio, with custom integrations for other systems |
| Call performance reporting | Yes. Lia's dashboard shows a time-saved figure | Yes. HelloCounsel measures call volume, caller type, transfer rates, and sentiment on every call |
| Human escalation | Yes. Routes live calls and flags escalations | Yes. Agents transfer sensitive calls with the caller and matter context attached |
Note
Private-industry benefit costs rose 3.8% in the 12 months to June 2026, according to the BLS Employment Cost Index. Phone hours that stay with staff get more expensive each year.
Which one fits a plaintiff firm with case managers
Hona fits a firm whose main goal is a branded client portal and text-based updates. The Hona cost makes most sense when clients use the portal and phone volume is modest.
HelloCounsel fits better when the bottleneck is the phone. Its agents take the status calls, provider calls, and adjuster callbacks, and they place the records and treatment calls your team makes today. Firms that like Hona's portal can keep it and put the phone work on HelloCounsel. Our case for automating outbound calls shows how much case manager time that frees up, and our guide to case manager workload shows where it goes.
HelloCounsel's plans include the full call workflow:
- Inbound: 24/7 answering, caller pre-identification, custom call flows, AI intake that qualifies calls in seconds, and English and Spanish with mid-call switching
- Outbound: Medical records retrieval, treatment check-ins, insurance claim opening, and hold-time handling on provider and insurer lines
- Follow-through: Task completion on every supported workflow, with human escalation when a call needs a person
- Records and reporting: CMS write-back through direct and custom integrations, plus call reporting on volume, caller type, transfers, and sentiment
Our list of AI receptionists for law firms, our CaseGen alternatives, and our breakdown of MyCase pricing compare other tools PI firms weigh alongside Hona.
Hona Pricing Is Easier to Budget Once Every Line Is on the Page
Hona pricing starts at $200 a month, and the real bill is minutes plus setup plus two quoted products, each with its own terms. Put every line in writing before you compare Hona pricing with anything else.
If your case managers still spend afternoons on hold with providers, compare the cost of finishing those calls with the cost of answering them. Missed and unfinished calls both cost cases, as our look at the cost of missed calls shows.
Bring one month of call logs to a call with our founders and see how HelloCounsel's AI voice agents would handle them on a fixed monthly price.
Frequently Asked Questions
How much does Hona cost per month?
Hona Voice AI starts at $200 a month for 100 minutes plus a $500 setup fee. Hona's client portal and Lia are quoted separately by its sales team, so confirm your full monthly total in writing.
How does HelloCounsel pricing compare with Hona pricing?
HelloCounsel starts at $500 a month on a fixed price scoped to your volume, with no setup fee and no per-minute billing. Hona Voice AI bills by minute tier and charges a $500 setup fee.
Does HelloCounsel handle inbound calls and outbound follow-up?
Yes. HelloCounsel's agents answer inbound calls and place outbound calls for medical records, treatment check-ins, and client updates, following up until the task is done and writing each outcome to the case file.
Does Hona charge a setup fee?
Yes. Hona Voice AI has a one-time $500 setup fee covering onboarding with your existing number. The trial lists a $249 setup fee. Ask Hona about setup costs for the portal and Lia.
Is Hona month to month?
Hona Voice AI is month to month and can be cancelled by emailing support. Lia and the core platform have separate contract terms, and one G2 reviewer reported annual auto-renewal on a core contract.
How is Hona Lia priced?
Lia is priced separately from Hona's core platform, and a Hona rep explains the structure and billing options. Its contract and commitment terms are also set separately.
Does Hona offer a free trial?
Hona lists a Voice AI trial at $99 a month with a $249 setup fee. The pricing card calls it 30 days, and the FAQ describes 3 months of unlimited usage, so confirm the terms.
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