- Entry price: Hona Voice AI pricing starts at $200 a month for 100 minutes, plus a one-time $500 setup fee, on a month-to-month plan.
- Tiers: Hona offers minute tiers from 100 to 3,500 minutes a month, and only the 100-minute price is published.
- Per-minute math: The entry plan works out to $2.00 a minute, and 100 minutes covers about 33 three-minute calls.
- Trial: Hona lists the trial at $99 a month with a $249 setup fee, and the page describes it as both 30 days and 3 months.
- Scope: Voice AI answers inbound calls and is built mainly to capture and qualify leads, so outbound records, treatment, and provider calls stay with your team.
- HelloCounsel: HelloCounsel starts at $500 a month on a fixed price with no setup fee, and its AI voice agents handle inbound calls and outbound follow-up.
Hona Voice AI pricing starts at $200 a month for 100 minutes, plus a one-time $500 setup fee, according to Hona's pricing page, checked September 16, 2026. Hona now calls the product its AI Receptionist. The listing includes:
- Entry plan: $200 a month for 100 minutes, or $2.00 a minute
- Setup: $500 one-time, covering onboarding with your existing phone number
- Terms: Month to month, with no contract, cancelled by emailing Hona support
- Larger plans: Tiers from 100 to 3,500 minutes a month, priced through Hona
Every minute over the plan raises the bill, so the firms that answer the most calls pay the most. HelloCounsel prices the other way, with a fixed monthly price that stays the same in a quiet month and a campaign month.
Hona Voice AI Pricing at a Glance
| Plan | Monthly price | Minutes included | Setup fee | Rate per minute |
|---|---|---|---|---|
| Entry | $200 | 100 | $500 one-time | $2.00 |
| Larger tiers | Quoted | Up to 3,500 | Quoted | Not published |
| Trial | $99 | Unlimited calls | $249 | Not applicable |
All plans are month to month. The trial is described as 30 days on the pricing card and 3 months in the FAQ. Source: Hona's Voice AI pricing page and FAQ, checked September 16, 2026.
How Hona Voice AI Billing Works
The $200 entry tier sets the floor for Hona Voice AI pricing, and the rest of the bill depends on the tier your call volume needs. Hona matches each firm to a plan based on its Voice AI usage during the trial.
Minute tiers and what Hona does not publish
Hona lists tiers from 100 to 3,500 minutes a month, with only the 100-minute price and no overage rate on the page. Get both in writing before your trial ends, since those two numbers set your real monthly bill.
The $500 setup fee
The setup fee covers onboarding with your current phone number, and Hona says setup takes two calls over two weeks. On the entry plan, month one costs $700.
The trial reads two ways
Hona's pricing card lists a "30 day Trial" at $99 a month with a $249 setup fee and unlimited calls. The FAQ on the same page describes unlimited usage for 3 months at a discounted price. Month one of the trial costs $348 either way, so confirm the length before you sign up, since it changes your first-quarter Hona Voice AI cost.
Cancelling
Voice AI is month to month, and Hona's FAQ says firms cancel by emailing its support team.
Did You Know
US consumers received 52.5 billion robocalls in 2025, and unwanted telemarketing and scam calls run close to 30 billion a year, according to the YouMail Robocall Index. On a minute-based plan, every junk call the agent answers draws from the same allowance.
What Hona Voice AI Will Cost at Real Call Volumes
A PI firm routing after-hours and overflow calls to Voice AI uses 100 minutes fast. The volumes below are illustrative, with calls averaging three minutes.
| Calls a month | Minutes needed | Covered by the $200 plan | Talk-time cost if the $2.00 entry rate applied |
|---|---|---|---|
| 150 | 450 | No. 350 minutes over | About $900 |
| 300 | 900 | No. 800 minutes over | About $1,800 |
| 600 (campaign month) | 1,800 | No. 1,700 minutes over | About $3,600 |
Larger Hona tiers are quoted and likely cost less per minute than the entry plan, so the last column works as a ceiling to test your quote against. Hona Voice AI pricing for your firm sits below it, and a campaign month can still move you up a tier.
Call length drives that bill, and your team cannot control how long a caller talks. HelloCounsel's AI voice agents run on a fixed monthly price that starts at $500, holds within 20% of your scoped volume, and has no setup fee, so a campaign month does not change the invoice.
HelloCounsel by the Numbers
- 25,000+ calls handled - 500+ hours of call time handled - 93% SOP precision in every call - 48% improvement in call reception rates Figures reported by HelloCounsel.
How Hona Voice AI's Per-Minute Rate Compares
At $2.00 a minute, Hona Voice AI pricing on the entry plan sits inside the range of human legal answering services, which is the same billing model firms often leave to cut the hidden cost of missed calls.
| Service | Billed by the minute | Entry pricing | Rate per minute |
|---|---|---|---|
| Hona Voice AI | Yes. Minute tiers | $200 for 100 minutes, plus $500 setup | $2.00 at entry |
| LEX Reception | Yes. Minute plans | $375 for 150 minutes (LawNext Directory, July 2026) | $1.32 to $2.50 |
| Ruby | Yes. Minute plans | $250 for 50 minutes (Ruby pricing page, August 2026) | $3.45 to $5.00 |
| HelloCounsel | No. Fixed monthly price | $500 a month, no setup fee | Not billed by the minute |
Firms paying by the minute often compare LEX Reception alternatives and Ruby alternatives for the same reason, and our ranking of legal answering services for PI firms shows the wider market.
Worth Knowing
BLS puts the mean wage for switchboard operators, including answering service staff, at $20.34 an hour (May 2025). At $2.00 a minute, an hour of AI talk time on Hona's entry plan costs $120.
What Hona Voice AI Minutes Cover and What They Do Not
Hona's help center describes Voice AI as built mainly to capture and qualify new leads, while also taking calls from current clients.
| Workflow | Covered by Hona Voice AI |
|---|---|
| 24/7 inbound answering, including overflow and after hours | Yes |
| Lead qualification using the firm's criteria | Yes |
| Existing-client identification and routing to staff | Yes |
| Pushing leads and call transcripts into your CRM or case management system | Yes. Configured with a Hona onboarding manager |
| Detection of 31 languages | Yes |
| Outbound phone calls of any kind | No |
| Medical records follow-up by phone | No |
| Provider phone menus and hold queues | No |
| Adjuster callbacks and lien calls placed by the firm | No |
| Treatment check-ins by phone | No. Hona's Lia uses text and is priced separately |
The "No" rows are where much of a PI firm's phone time goes after the retainer is signed. HelloCounsel's analysis of how many calls a PI case generates puts a typical case at around 150 calls, and our guide to AI on medical provider calls shows how many of them are outbound.
Setup and Configuration Costs to Plan For
Setup adds to Hona Voice AI cost beyond the monthly price. Hona says specific firm needs take configuration with an onboarding manager, and each item below adds staff time on top of the monthly price.
| Setup item | What it takes |
|---|---|
| Two onboarding calls | About two weeks before go-live |
| CMS or CRM push | Configured with a Hona onboarding manager |
| Complex tech stack | A dedicated firm representative who knows your systems |
| Transcription errors | Staff review of captured lead details, which Hona says to expect occasionally |
| Live staff backup | Hona recommends using the agent alongside live support |
| Ongoing tuning | Long-term oversight to refine the agent for your firm |
Note
Private-industry benefit costs rose 3.8% in the 12 months to June 2026, according to the BLS Employment Cost Index. Staff hours spent on setup and cleanup get more expensive each year.
Our checklist for how to evaluate an AI voice agent covers the setup questions worth asking in any demo.
Hona Voice AI vs HelloCounsel
If the phone time after signing is what stretches your team, compare Voice AI with a service built to handle those calls in both directions. HelloCounsel does that work for plaintiff firms from a fixed $500 a month, while Hona Voice AI pricing starts at $200 for 100 minutes plus setup.
| Capability | Hona Voice AI | HelloCounsel |
|---|---|---|
| Fixed monthly price | No. Billing follows minute tiers | Yes. One monthly price scoped to your licences and volume |
| Per-minute billing | Yes. $200 covers 100 minutes | No. Your price holds within 20% of scoped volume |
| Setup fee | Yes. $500, or $249 on the trial | No. One hour-long onboarding call |
| Published starting price | Yes. $200 a month | Yes. $500 a month, fixed |
| Live within two weeks | Yes. Two setup calls over two weeks | Yes. Agents go live in about a week |
| 24/7 inbound answering | Yes. Overflow and after-hours coverage | Yes. Agents answer every call, including at peak volume |
| Caller identification | Yes. Identifies existing clients | Yes. Agents know the caller and the matter before the conversation starts |
| Lead qualification | Yes. Uses the firm's criteria | Yes. Qualifies intake calls in seconds and writes intake notes to your case management system |
| Custom call flows | Yes. Configurable routing and caller outcomes | Yes. Runs your SOPs for leads, clients, providers, adjusters, and after-hours calls |
| Outbound phone calls | No. Voice AI answers inbound calls | Yes. Places records, treatment, and claim calls and follows up until the task is complete |
| Medical records retrieval by phone | No. Not part of Voice AI | Yes. Works provider phone menus, waits on hold, confirms the request, and logs the result |
| Treatment check-ins by phone | No. Hona's Lia checks in by text as a separate product | Yes. Scheduled post-visit calls and monthly client updates |
| Languages | Yes. Detects 31 languages | Yes. English and Spanish on one line, including mid-call switches |
| Case file updates | Yes. Pushes leads and transcripts, configured with an onboarding manager | Yes. Write-back to the active matter is part of the core workflow, direct to SmartAdvocate, Filevine, Litify, Lead Docket, and Clio, with custom integrations for other systems |
| Call performance reporting | Not listed | Yes. Measures call volume, caller type, transfer rates, and sentiment |
| Human escalation | Yes. Transfers calls to staff | Yes. Transfers sensitive calls with context attached |
Which one fits a plaintiff firm with case managers
Voice AI fits a Hona portal customer that mainly wants after-hours lead capture and already works inside Hona, since the entry price is easy to start with at low volume.
HelloCounsel fits better when the pressure sits with case managers. Its agents take the status, provider, and adjuster calls that come in and place the records and treatment calls your team makes today, the most direct way to reduce case manager workload. The case for automating outbound calls shows how much time that returns, and a generic AI receptionist explains why call types matter.
HelloCounsel key features
- Caller pre-identification: The agent checks the caller against the case management system before handling the call, so it knows whether it is speaking with a client, provider, adjuster, or new prospect, which matter is involved, and which case staff to route to
- Custom call flows: Separate flows for new callers, current clients, providers, adjusters, attorneys, and after-hours traffic, each following your firm's SOP
- 24/7 answering: Picks up every call on the main line, including nights, weekends, and campaign spikes
- AI intake: Qualifies intake calls against your criteria in seconds and writes intake notes directly into the case management system
- Bilingual English and Spanish: Handles both languages on one line, including callers who switch mid-conversation, with no transfer
- Lead follow-up: Calls back new leads who did not sign on the first call and logs each attempt
- Medical records retrieval: Works provider phone trees and hold queues, confirms request status, and repeats follow-up until the records arrive
- Treatment check-ins: Places scheduled client calls after each visit, captures updates, and escalates when the case manager needs to step in
- Insurance claim opening: Opens claims with carriers through outbound calls
- Hold-time handling: Works insurer and provider phone menus and waits in hold queues, then connects your staff when a person answers
- Task completion: Each supported call ends with the action done and the case file updated, so staff do not have to act on a forwarded message
- CMS write-back: Direct integrations with SmartAdvocate, Filevine, Litify, Lead Docket, and Clio, with custom integrations available for other systems
- Call reporting: A dashboard measures call volume, caller type, transfers, and script adherence, so you can size the phone load before and after launch
- Human escalation: Your transfer rules send sensitive, judgment-heavy, or out-of-scope calls to the right person with context loaded
Each outcome lands in the matter through CMS write-back, so your team does not retype it.
"Working with HelloCounsel has been an outstanding experience. Their commitment to client service and innovation is evident in everything they do. We've been extremely impressed with our new AI receptionist, Kate, and the impact it's already making for our firm. I'm excited to continue exploring additional solutions that allow our case managers to focus more time on delivering exceptional client care." Anthony Ramos, COO, Pendergast Law
Questions to Ask Hona Before You Pick a Tier
| Question | Why it matters |
|---|---|
| What does each tier above 100 minutes cost? | Only the entry price is published |
| What is the overage rate? | It sets your campaign-month bill |
| Is the trial 30 days or 3 months? | The pricing card and FAQ differ |
| Is there a second setup fee after the trial? | The trial and plan list different fees |
| What does the CMS push write, and where? | A new lead record and a note on an active matter are different outcomes |
| Does full integration require another Hona product? | Integration scope affects total cost |
| Who reviews transcription errors? | Cleanup takes staff time |
| Do bundle terms change if you add the portal? | A May 2025 G2 reviewer reported annual auto-renewal on Hona's core contract |
Hona Voice AI Is Easy to Start and Harder to Forecast
Hona Voice AI pricing reaches $700 in month one on the entry plan, and your tier, overage rate, and setup time decide the rest. The minutes buy inbound lead capture, while outbound and post-signature phone work stays with your team.
Run your call logs through the tier math before you commit, then compare the result with HelloCounsel's fixed price and with the options in our lists of AI answering services for law firms and AI receptionists for law firms. Review the HelloCounsel product against your call mix.
Book a call with HelloCounsel's founders and bring one month of call logs. The team will show you how the agents would handle them, inbound and outbound, on a fixed monthly price.
Frequently Asked Questions
How much does Hona Voice AI cost?
Hona Voice AI starts at $200 a month for 100 minutes plus a one-time $500 setup fee. Tiers run up to 3,500 minutes a month, and Hona quotes prices above the entry plan.
How does HelloCounsel pricing compare with Hona Voice AI?
HelloCounsel starts at $500 a month on a fixed price scoped to your volume, with no setup fee and no per-minute billing. Hona Voice AI bills by minute tier and charges $500 for setup.
Does HelloCounsel handle inbound calls and outbound follow-up?
Yes. HelloCounsel's agents answer inbound calls and place outbound calls for leads, medical records, treatment check-ins, and client updates, following up until the task is done and writing each outcome to the case file.
Does Hona Voice AI have a setup fee?
Yes. The regular plan has a one-time $500 setup fee covering onboarding with your existing number, and the trial lists a $249 setup fee. HelloCounsel charges no setup fee.
How many Hona Voice AI minutes does a PI firm need?
Multiply monthly calls by average call length. At three minutes a call, 150 calls need 450 minutes and 300 calls need 900, well above the 100-minute entry plan.
How does the Hona Voice AI trial work?
Hona lists the trial at $99 a month with a $249 setup fee and unlimited calls. The pricing card says 30 days, and the FAQ says 3 months, so confirm the length with Hona.
Can you cancel Hona Voice AI anytime?
Yes. Voice AI is month to month with no contract, and Hona says firms cancel by emailing its support team.
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